Welcome to Pearl Pirates ("we", "our", "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, process and protect your personal information when you visit or make a purchase from pearlpirates.in ("Website").

By using our Website or placing an order, you agree to the collection and use of your information in accordance with this Privacy Policy.

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1. Information We Collect

When you visit or use our Website, we may collect the following information:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Billing Address
• Shipping Address
• PIN Code
• State & Country

Order Information

• Order details
• Purchased products
• Order history
• Order value
• Delivery preferences

Payment Information

Payments are securely processed through Razorpay and other authorised payment methods available on our Website.

We do not store your complete debit card, credit card, UPI PIN, banking credentials or other sensitive payment information on our servers.

We may receive limited payment-related information such as:

• Payment status
• Transaction ID
• Payment method
• Refund status

2. Technical Information

We may automatically collect:

• IP Address
• Browser type
• Device type
• Operating system
• Time zone
• Website pages visited
• Date and time of access
• Referring website
• Clickstream data
• Session duration

This information helps us improve our Website and customer experience.

3. Cookies

Our Website uses cookies and similar technologies to:

• Improve Website performance
• Remember your preferences
• Keep products in your shopping cart
• Analyse Website traffic
• Improve security
• Enhance user experience

You may disable cookies through your browser settings; however, some Website features may not function properly.

4. How We Collect Information

We collect information when you:

• Create an account.
• Place an order.
• Subscribe to newsletters.
• Contact customer support.
• Participate in promotions or surveys.
• Leave reviews or ratings.
• Browse our Website.

Some information is collected automatically through cookies and analytics tools.

5. How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Verify your identity where required.
• Process payments and refunds.
• Provide customer support.
• Send order confirmations and shipping updates.
• Improve our products and Website.
• Prevent fraud and unauthorised transactions.
• Comply with legal obligations.
• Respond to customer enquiries.

We may also use your email address or mobile number to send updates regarding order status, delivery notifications, important service announcements, and promotional offers (only where permitted). You may opt out of promotional communications at any time.

6. Marketing Communications

If you choose to subscribe, we may occasionally send new product launches, exclusive offers, discounts, festival sales, and promotional campaigns. You can unsubscribe at any time by using the unsubscribe option or by contacting us.

7. Fraud Prevention

To protect our customers and business, Pearl Pirates reserves the right to verify customer information before processing certain orders.

Additional verification may be required for Partial COD orders, high-value purchases, suspicious transactions, multiple failed payment attempts, or orders flagged by our fraud detection systems. Failure to complete verification may result in order cancellation.

8. Children's Privacy

Our Website is intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from children below the age of 18. If we become aware that such information has been collected unintentionally, we will take reasonable steps to delete it.

9. Sharing of Information

Pearl Pirates values your privacy and does not sell or rent your personal information to third parties. However, we may share limited information with trusted service providers only when necessary to operate our business, including:

• Razorpay (for secure payment processing)
• Courier and logistics partners (for order delivery)
• SMS and email service providers (for order updates)
• IT, hosting and cloud service providers
• Legal, regulatory or government authorities where required by applicable law

Only the minimum information necessary to provide these services will be shared.

10. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration or disclosure, including secure website encryption (SSL), password-protected systems, secure payment processing through Razorpay, restricted access, and regular security monitoring.

While we strive to protect your information, no method of electronic storage or internet transmission is completely secure.

11. Data Retention

We retain your personal information only for as long as necessary to process orders, provide support, meet legal and tax obligations, resolve disputes, and prevent fraud. When no longer required, information is securely deleted or anonymised.

12. Your Rights

Subject to applicable law, you may have the right to access your personal data, request correction or deletion, withdraw consent for marketing, or raise concerns. To exercise these rights, please contact us.

13. Third-Party Links

Our Website may contain links to third-party websites or social media platforms. Pearl Pirates is not responsible for their privacy practices or content.

14. International Data Transfers

Your information is primarily processed and stored in India. Certain trusted service providers may process limited information on servers located outside India where permitted by law.

15. Changes to this Privacy Policy

Pearl Pirates reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated Effective Date.

17. Governing Law

This Privacy Policy shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts located in Rajkot, Gujarat, India.

18. Acceptance of this Privacy Policy

By accessing or using pearlpirates.in, creating an account, placing an order or otherwise interacting with our Website, you confirm that you have read, understood and agreed to this Privacy Policy.