At Pearl Pirates, every jewellery piece is carefully inspected and packed before dispatch. Due to the personal nature of jewellery and hygiene considerations, we maintain a strict Return, Refund & Exchange Policy.

By placing an order on pearlpirates.in, you agree to the terms mentioned below.

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1. General Policy

We do not accept returns, refunds or exchanges for:

• Change of mind
• Personal preference
• Incorrect product selection by the customer
• Ring size issues
• Color differences caused by photography or screen settings
• Normal wear and tear
• Damage caused by misuse, improper handling or improper storage

Please review the product details carefully before placing your order.

2. Eligible Cases for Replacement or Exchange

A replacement or exchange request may be accepted only if you receive:

• A damaged product
• A manufacturing defective product
• An incorrect product
• A package with missing item(s)

All requests are subject to verification and approval by Pearl Pirates.

3. Reporting Time

If you receive an eligible product as described above, you must notify us within 48 hours of delivery by emailing us at pearl.pirates22@gmail.com. Requests submitted after this period may not be accepted.

4. Mandatory Unboxing Video

A continuous unboxing video is mandatory for every claim relating to damaged product, wrong product, missing item, or manufacturing defect. The video must:

• Start before opening the courier package.
• Clearly show the shipping label.
• Continue without any cuts or edits.
• Clearly display all products received.

Claims submitted without a complete unboxing video may be rejected.

5. Proof Required

To process your request, please provide Order ID, registered mobile number, clear photographs of the product, continuous unboxing video, and a description of the issue. Failure to provide sufficient proof may result in rejection of the claim.

6. Inspection Process

Once we receive your request, our Quality Team will review the submitted evidence. If additional information is required, we may contact you. Approval or rejection of the claim will be communicated after verification. Pearl Pirates reserves the right to reject claims found to be false, misleading or unsupported by sufficient evidence.

7. Replacement Process

If your request is approved:

• We may arrange pickup of the original product where service is available.
• In locations where pickup is unavailable, customers may be asked to self-ship the product after prior approval.
• Once the returned product passes inspection, a replacement of the same product (or an equivalent product if unavailable) will be dispatched.

Replacement timelines may vary depending on stock availability.

8. Refund Policy

As a general policy, Pearl Pirates does not offer refunds. Refunds, if applicable under law or in exceptional circumstances approved solely by Pearl Pirates, will be processed through the original payment method. Shipping charges (if any) are generally non-refundable unless the error occurred due to Pearl Pirates.

9. Non-Returnable & Non-Exchangeable Products

The following products are not eligible for return, refund or exchange unless they are damaged, defective or incorrect at the time of delivery:

• Earrings (for hygiene reasons)
• Clearance or Sale items
• Customised or personalised jewellery
• Gift cards or promotional products
• Products damaged due to misuse, accidental damage or improper care

10. Anti-Tarnish Jewellery Care

Our jewellery is carefully crafted using high-quality materials. However, jewellery requires proper care to maintain its appearance. The anti-tarnish finish may gradually wear over time depending on exposure to water, sweat, perfumes, chemicals, cosmetics, moisture, improper storage, and regular wear and tear.

This natural wear is not considered a manufacturing defect and is therefore not covered under our Return, Refund & Exchange Policy. We recommend storing jewellery in a dry place and avoiding contact with water, perfumes and harsh chemicals.

11. Orders Already Shipped

Once an order has been dispatched, it cannot be cancelled. If the customer refuses delivery or fails to accept the shipment, the order may be returned to us (RTO). For Partial COD orders, the ₹50 advance payment is non-refundable if the shipment is returned due to customer-related reasons.

12. Customer Responsibilities

Customers are responsible for providing accurate delivery information, recording a complete unboxing video before opening the package, inspecting the product immediately after delivery, reporting any issue within 48 hours, and keeping the product unused and in its original packaging until the claim is resolved. Failure to follow these requirements may result in rejection of the request.

13. Fraudulent or False Claims

Pearl Pirates reserves the right to reject any claim that is found to be false, misleading, fraudulent, or unsupported by sufficient evidence. We also reserve the right to refuse future orders or restrict services in cases of repeated misuse of our policies.

14. Limitation of Liability

Our liability is limited to the replacement of the eligible product or any remedy required under applicable law. Pearl Pirates shall not be liable for indirect or consequential losses, emotional distress, delays caused by courier partners, loss resulting from improper use or storage, or normal wear and tear after delivery.

16. Changes to this Policy

Pearl Pirates reserves the right to modify or update this Return, Refund & Exchange Policy at any time without prior notice. The latest version will always be available on pearlpirates.in. Continued use of our Website after any changes constitutes your acceptance of the revised policy.